Terms of Service

Effective October 19, 2026

1. About these terms

These terms apply when you use printsive.com or order from Printsive LLC ("Printsive", "we", "us"), an Arizona limited liability company based in Gilbert, Arizona. By placing an order or creating an account, you agree to these terms, our Returns & Reprints Policy and our Privacy Policy.

2. Accounts

You must be at least 18 to create an account or order. Keep your login private; you're responsible for orders placed with your account. Designer accounts get trade pricing after we approve them, and we may decline or end a Designer account at our discretion.

3. Orders, prices and payment

Prices are shown on each product page and in your cart, in US dollars. Most prices include standard shipping; large-format items show their shipping at checkout.
You pay the full amount at checkout. Payments are processed by Stripe; we never see or store your full card number.
We charge Arizona sales tax on orders delivered in Arizona, and any other tax the law requires.
If a price is shown wrong because of an error, we'll contact you before printing and you can cancel for a full refund.
We may decline an order, for example if the content isn't allowed (section 5), and refund it in full.

4. Your files, proofs and approval

A person checks every file for common print problems (size, bleed, resolution) and contacts you if something needs fixing. This check is not a proofread. You're responsible for spelling, content and layout.
If you choose "Email me a proof first", we send a PDF proof. Your approval of the proof is final, and production starts after you approve it.
Printing time is counted in business days and starts after payment and file approval. Shipping time is extra. Delivery dates are estimates, not guarantees.
We keep your files for 12 months after an order so you can reorder, then we may delete them.

5. Content you upload

You keep ownership of your artwork. You give us permission to use it only to produce, ship and support your order. You confirm that you have the rights to everything you send us, including logos, photos, fonts and trademarks.

We won't print content that is illegal, infringes someone else's rights, is hateful or harassing, is sexually explicit, or imitates official documents or currency. We may refuse or cancel such orders and refund them.

6. Production partners and shipping

We work with trusted production partners who print and ship many of our products directly to you. We share only what they need to make and deliver your order, such as your artwork and shipping address. For Designer Program blind shipping, packages go out without Printsive branding or prices.

7. Returns and reprints

Our Returns & Reprints Policy explains when we reprint or refund an order. It is part of these terms.

8. Website use

Don't misuse the site: no attempts to break security, scrape prices in bulk, overload the site or use it for anything illegal. The site's design, text and images (other than your content) belong to Printsive or our licensors.

9. Warranty and limits of liability

Except for our Returns & Reprints Policy, products and the website are provided "as is", without other warranties, to the extent the law allows. Our total liability for any claim about an order is limited to the amount you paid for that order. We aren't liable for indirect or consequential losses, such as lost profits or a missed event, caused by a delay or a printing problem. Some states don't allow these limits, so they may not apply to you.

10. Disputes

These terms are governed by the laws of the State of Arizona. Any dispute will be handled in the state or federal courts located in Maricopa County, Arizona, unless the law requires otherwise. Before filing a claim, please email us at [email protected] so we can try to fix the problem.

11. Changes

We may update these terms. The version posted when you place an order applies to that order.

12. Contact

Printsive LLC · Gilbert, Arizona · [email protected]