Returns & Reprints

Effective October 19, 2026

Every order is printed just for you, so we can't take back items because of a change of mind. We stand behind our work, though. If something is wrong because of us, we'll fix it.

When we reprint or refund

• The order doesn't match the file and options you approved (wrong size, paper, quantity, cut or color far off from normal printing variation).
• The order arrived damaged or was lost in shipping.
• We made a mistake setting up or checking your file.

Tell us within 7 days of delivery at [email protected], with your order number and photos of the problem. We'll reprint the order at no cost. If a reprint won't solve the problem, we'll refund what you paid for the affected items.

What we can't cover

• Mistakes in the artwork you sent, such as spelling, phone numbers, low-resolution images or colors set up for screens (RGB).
• Anything shown in a proof you approved, or in a file you asked us to print without a proof.
• Small color differences between your screen and the printed piece, and between print runs. Printing uses inks on paper and screens use light, so colors are never an exact match.
• Cuts and folds within 1/16" of the line, which is a normal printing tolerance.
• Delays caused by carriers, weather or holidays after the order has shipped.

Cancellations

You can cancel for a full refund until we send your order to production. That usually happens within one business day after payment, or right after you approve your proof. After that, the order can't be canceled.

Refund timing

Refunds go back to the card you paid with, usually within 5 to 10 business days after we approve them.